Privacy policy

Definitions

Client : any professional or natural person fully capable within the meaning of articles 1123 and subsequent of the Civil Code, or legal person, who visits the Site subject to these general conditions.
 

Benefits and Services: https://www.cityresidence.fr/ makes available to Customers.

Content: All elements that make up information on the Site, in particular texts - images - videos.

Customer information: Hereinafter referred to as "Information (s)" which correspond to all personal data likely to be held by  https://www.cityresidence.fr/ for management of your account, management of customer relationship and for analytical and statistical purposes.

User: Internet user connecting, using the aforementioned site.

Personal information: "Information which allows, in any form whatsoever, directly or indirectly, identification of the natural persons to whom they apply" (article 4 of law n ° 78-17 of January 6, 1978).

The terms “personal data”, “data subject”, “subcontractor” and “sensitive data” have the meaning defined by the General Regulation on Data Protection (GDPR: n° 2016-679)

1. Presentation of the website.

Under Article 6 of Law n° 2004-575 of June 21, 2004 on confidence in the digital economy, users of the website  https://www.cityresidence.fr/ are informed of the identity of various stakeholders as part of its implementation and monitoring:

Owner: Pierreval Exploitation
Boulevard René Descartes- 86360 Chasseneuil-du-Poitou
SIREN 433 763 760 / SIRET (Head office) 43376376000041

Publication manager : Yann DOFFIN – contact@pierreval.com
The publication manager is a natural person or a legal person.
Webmaster : DDLC and Co – contact@pierreval.com

Host : SOS-DATA – 22 rue de Bignoux 86000 POITIERS 09 74 76 15 57
Data protection officer : DPO – dpo@pierreval.com

2. General conditions of use of the site and services offered.

The Site constitutes an intellectual work protected by the provisions of the Intellectual Property Code and applicable International Regulations. The Customer may not in any way reuse, transfer or exploit for his own account all or part of the elements or works of the Site.

Use of the site https://www.cityresidence.fr/ implies full acceptance of general conditions of use described below. These conditions of use are likely to be modified or supplemented at any time, users of the site https://www.cityresidence.fr/ are therefore invited to consult them on a regular basis.

This website is always normally accessible to users. Interruption due to technical maintenance, however, may be decided by https://www.cityresidence.fr/,who will then endeavor to communicate before to users the date and time of intervention. The website https://www.cityresidence.fr/ is updated regularly by https://www.cityresidence.fr/ supervisor. Likewise, legal notices can be modified at any time: they nevertheless apply to the user who is invited to refer to them as often as possible in order to become acquainted with them.

3. Description of services provided.

The purpose of the https://www.cityresidence.fr/ website is to provide information on all company's activitieshttps://www.cityresidence.fr/ endeavour to provide the site https://www.cityresidence.fr/ as accurate information as possible. However, it cannot be held responsible for omissions, inaccuracies and deficiencies in the update, whether due to itself or to third party partners who provide this information.

All information listed on the website https://www.cityresidence.fr/ are indicative only and are subject to change. Furthermore, information on the site https://www.cityresidence.fr/ is not exhaustive. It is given subject to any amendments that may have been introduced since it was put online.

4. Contractual limitations on technical data.

The site uses JavaScript technology. The website cannot be held responsible for material damage related to the use of the site. In addition, the site user agrees to access the site using recent equipment, which does not contain viruses and with an updated recent browser. The site https://www.cityresidence.fr/ is hosted by a service provider in the territory of the European Union in accordance with the provisions of the General Data Protection Regulation (GDPR: n° 2016-679).

The objective is to provide a service that ensures the best accessibility rate. The host ensures continuity of its service 24 hours a day, every day of the year. It nevertheless reserves the right to interrupt hosting service for the shortest possible periods of time, in particular for the purposes of maintenance, improvement of its infrastructures, failure of its infrastructures or if the Services generate a traffic deemed abnormal.

https://www.cityresidence.fr/ and the host cannot be held responsible in the event of a malfunction of Internet network, telephone lines or computer and telephone equipment related in particular to network congestion preventing access to the server.

5. Intellectual property and counterfeiting.

https://www.cityresidence.fr/ owns the intellectual property rights and holds the rights to use all elements accessible on the website, in particular texts, images, graphics, logos, videos, icons and sounds. Any reproduction, representation, modification, publication, adaptation of all or part of elements of the site, whatever the means or process used, is prohibited without the prior written authorization ofhttps://www.cityresidence.fr/.

Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.

6. Limitations of Liability.

https://www.cityresidence.fr/ acts as the publisher of the site https://www.cityresidence.fr/is responsible for the quality and veracity of the Content it publishes.

https://www.cityresidence.fr/ cannot be held responsible for direct or indirect damage caused to the user's equipment, when accessing the website https://www.cityresidence.fr/, and resulting either the use of equipment that does not meet specifications indicated in point 4, or occurrence of a bug or an incompatibility.

https://www.cityresidence.fr/ cannot also be held responsible for indirect damages (such as for example a loss of market or loss of a chance) consecutive to use of the site https://www.cityresidence.fr/. Interactive spaces (possibility to ask questions in the contact area) are available to users. https://www.cityresidence.fr/ reserves the right to remove, without prior notice, any content posted in this space that would violate the law applicable in France, in particular the provisions relating to data protection. Where applicable, https://www.cityresidence.fr/ also reserves the right to question civil and / or criminal liability of the user, in particular in the event of a racist, abusive, defamatory or pornographic message, whatever the medium used (text, photography…).

7. Management of personal data.

The Customer is informed of regulations concerning marketing communication, the law of June 21, 2014 for confidence in the Digital Economy, the Data Protection law of August 06, 2004 as well as General Data Protection Regulation (GDPR: n° 2016-679).

7.1 Responsible for collecting personal data

For Personal Data collected in context of creating User's personal account and his browsing on the Site, the person responsible for processing Personal Data is: CITY RESIDENCE. https://www.cityresidence.fr/is represented by Natacha BRINES, its legal representative.

As responsible for processing the data it collects, https://www.cityresidence.fr/ agrees to comply to legal provisions in force. It is up to the Client in particular to establish the purposes of its data processing, to provide its prospects and clients, from the collection of their consents, with complete information on the processing of their personal data and to maintain a register of treatments in accordance with reality. Whenever  https://www.cityresidence.fr/  processes Personal Data, https://www.cityresidence.fr/ takes all reasonable measures to ensure the accuracy and relevance of Personal Data with regard to purposes for which https://www.cityresidence.fr/ processes them.

7.2 Purpose of collected data

https://www.cityresidence.fr/ may process all or part of data :

  • To allow navigation on the Site and management and traceability of services ordered by the user: connection and use data of the Site, invoicing, order history, etc.
  • To prevent and fight against computer fraud (spamming, hacking...): computer equipment used for browsing, IP address, password (hash)
  • To improve navigation on the Site: connection and usage data
  • To conduct optional satisfaction surveys on https://www.cityresidence.fr/ : email address
  • To conduct communication campaigns (SMS, email): phone number, email address

https://www.cityresidence.fr/ does not market your personal data which is therefore only used out of necessity or for statistical and analytical purposes.

7.3 Right of access, rectification and opposition

In accordance with current European regulations, Users of https://www.cityresidence.fr/ have the following rights:

  • Right of access (article 15 GDPR) and rectification (article 16 GDPR), updating, completeness of User data, right to block or erase User personal data (article 17 GDPR), when they are inaccurate, incomplete, equivocal, out of date, or of which collection, use, communication or conservation is prohibited
  • Right to withdraw consent at any time (article 13-2c GDPR)
  • Right to limit processing of User data (article 18 GDPR)
  • Right to oppose the processing of User data (article 21 GDPR)
  • Right to portability of data that Users have provided, when this data is subject to automated processing based on their consent or on a contract (article 20 GDPR)
  • Right to define the fate of Users' data after their death and to choose to whom https://www.cityresidence.fr/ must communicate (or not) their data to a third party that they have previously designated

As soon as https://www.cityresidence.fr/ becomes aware of the death of a User and in the absence of instructions from him, https://www.cityresidence.fr/ undertakes to destroy his data, unless their conservation is necessary for evidentiary purposes or to meet a legal obligation.

If the User wishes to know how https://www.cityresidence.fr/ uses his Personal Data, ask to rectify them or oppose their processing, the User can contact https://www.cityresidence.fr/ by written to the following address :

CITY RESIDENCE – DPO, DPO
TELEPORT 3 FUTUROSCOPE, BD RENE DESCARTES 86360 CHASSENEUIL-DU-POITOU.

In this case, the User must indicate Personal Data that he would like https://www.cityresidence.fr/ to correct, update or delete, by identifying himself precisely with a copy of an identity document. (identity card or passport).

Requests for removal of Personal Data will be subject to the obligations imposed on https://www.cityresidence.fr/ by law, in particular with regard to the conservation or archiving of documents. Finally, Users of https://www.cityresidence.fr/ can file a claim with supervisory authorities, and in particular the CNIL (https://www.cnil.fr/fr/plaintes).

7.4 Non-communication of personal data

https://www.cityresidence.fr/ refrains from processing, hosting or transferring Information collected on its Customers to a country located outside the European Union or recognized as "unsuitable" by the European Commission without informing the customer beforehand. However, https://www.cityresidence.fr/ remains free to choose its technical and commercial subcontractors on the condition that they present sufficient guarantees with regard to requirements of the General Data Protection Regulation (GDPR: n° 2016-679).

https://www.cityresidence.fr/ undertakes to take all necessary precautions to preserve security of the Information and in particular that it is not communicated to unauthorized persons. However, if an incident impacting integrity or confidentiality of Customer Information is brought to the attention of https://www.cityresidence.fr/, the latter must inform the Customer as soon as possible and communicate the corrective measures taken. In addition, https://www.cityresidence.fr/ does not collect any "sensitive data".

The User's Personal Data may be processed by https://www.cityresidence.fr/ subsidiaries and subcontractors (service providers), exclusively in order to achieve the purposes of this Policy.

Within the limits of their respective attributions and for the purposes mentioned above, the main persons likely to have access to data of Users of https://www.cityresidence.fr/ are mainly the agents of our customer service.

7.5 Types of data collected

Regarding the users of a Site https://www.cityresidence.fr/, we collect the following data which is essential for the operation of service, and which will be kept for a maximum period of 12 months after the end of the contractual relationship:
Name, first name, phone, email

https://www.cityresidence.fr/ also collects information that improves the user experience and provides contextual advice :
reservation management by external service misterbooking.com

These data are kept for a maximum period of 12 months after the end of the contractual relationship

8. Incident notification

Whatever efforts, no method of transmission over the Internet and no method of electronic storage is completely secure. We cannot therefore guarantee absolute security. If we become aware of a security breach, we will notify affected users so that they can take appropriate action. Our incident notification procedures take into account our legal obligations, whether at national or European level. We are committed to fully inform our customers of all matters relating to security of their account and to provide them with all the information necessary to help meet their own regulatory reporting obligations.

No personal information of the site https://www.cityresidence.fr/ user is published without the knowledge of the user, exchanged, transferred, assigned or sold on any support to third parties. Only the hypothesis of the purchase of https://www.cityresidence.fr/ and its rights would allow the transmission of such information to the possible purchaser who would in turn be bound by the same obligation to store and modify data regarding user of the site https://www.cityresidence.fr/.

Security

To ensure the security and confidentiality of Personal Data and Personal Health Datahttps://www.cityresidence.fr/ uses networks protected by standard devices such as firewalls, pseudonymization, encryption and password.

When processing Personal Datahttps://www.cityresidence.fr/takes all reasonable measures to protect them against any loss, misuse, unauthorized access, disclosure, alteration or destruction.

9. Hypertext links, cookies and internet tags

The site https://www.cityresidence.fr/ contains a number of hypertext links to other sites, set up with permission of https://www.cityresidence.fr/. Howeverhttps://www.cityresidence.fr/ does not have possibility to check the content of the sites thus visited and will therefore not assume any responsibility for this fact.

Unless you decide to disable cookies, you agree that the site can use them. You can deactivate these cookies at any time free of charge from the deactivation possibilities offered to you and recalled below, knowing that this may reduce or prevent accessibility to all, or part of the Services offered by the site.

9.1.  COOKIES

A "cookie" is a small information file sent to the User's browser and saved in the User's terminal (eg: computer, smartphone), (hereinafter "Cookies"). This file includes information such as the User's domain name, the User's Internet service provider, the User's operating system, as well as the date and time of access. Cookies may not under any circumstances damage User's terminal.

https://www.cityresidence.fr/ may process information from the User regarding his visit to the Site, such as pages visited, searches performed. This information allows https://www.cityresidence.fr/ to improve content of the Site and browsing of the User.

Cookies facilitating navigation and / or the provision of services offered by the Site, the User can configure his browser so that it allows him to decide whether or not he wishes to accept them so that Cookies are stored in the terminal, or, on the contrary, that they are rejected, either systematically or according to their issuer. The User can also configure his browser software so that acceptance or rejection of Cookies is offered to him occasionally, before a Cookie is likely to be stored in his terminal. https://www.cityresidence.fr/ informs the User that, in this case, it is possible that the functionalities of his browser software are not all available.

If the User refuses the registration of Cookies in his terminal or browser, or if the User deletes those registered there, the User is informed that his browsing and experience on the Site may be limited. This could also be the case when https://www.cityresidence.fr/or one of its service providers cannot recognize, for technical compatibility purposes, the type of browser used by the terminal, language and display settings or the country from which the terminal appears to be connected to the Internet.

Where applicable, https://www.cityresidence.fr/ declines all responsibility for the consequences related to degraded functioning of the Site and services possibly offered by https://www.cityresidence.fr/, resulting (i) from the refusal of Cookies by the User (ii) of the impossibility for https://www.cityresidence.fr/ to record or consult Cookies necessary for their operation due to choice of the User. For management of Cookies and User choices, the configuration of each browser is different. It is described in the browser's help menu, which will allow you to know how the User can modify his preferences in terms of Cookies.

At any time, the User can choose to express and modify his wishes in terms of Cookies. https://www.cityresidence.fr/ can also call on external service providers to help collect and process the information in this section.

Finally, by clicking on the icons dedicated to social networks Twitter, Facebook, Linkedin and Google Plus appearing on https://www.cityresidence.fr/ Site or in its mobile application and if the User has accepted the placing of cookies by continuing to browse the Website or the mobile application of https://www.cityresidence.fr/, Twitter, Facebook, Linkedin and Google Plus may also place cookies on your terminals (computer, tablet, mobile phone).

These types of cookies are placed on your terminal only if you consent to it, by continuing to browse the Website or the mobile application of https://www.cityresidence.fr/. At any time, the user may still reconsider his consent to https://www.cityresidence.fr/ placing this type of cookies.

Article 9.2

https://www.cityresidence.fr/ may occasionally use Internet tags (also called action tags, single-pixel GIFs, transparent GIFs and GIF one by one) and deploy them through a partner specializing in web analysis likely to be located (and therefore store relevant information, including the User's IP address) in a foreign country.

These tags are placed both in online advertisements allowing Internet users to access the Site, and on the various pages of it.

This technology allows https://www.cityresidence.fr/ to evaluate visitors' responses to the Site and effectiveness of its actions (for example, the number of times a page is opened and information consulted), as well as the use of this Site by the User.

The external service provider may collect information on visitors to the Site and other websites using these tags, compile reports on the website activity to the attention of https://www.cityresidence.fr/, and provide other services relating to the use of it and the Internet.

10. Applicable law and attribution of jurisdiction.

Any dispute related to the use of https://www.cityresidence.fr/ site is subject to French law. Except in cases where the law does not allow it, exclusive jurisdiction is attributed to the competent courts of POITIERS