Best rate guaranteed

How to get this discount ?

💻 : I book my accommodation on the site and within 24 hours I find cheaper elsewhere… What to do ?
📧 : I send a email to 48 hours minimum before my arrival with all the supporting documents requested. 
✔ : If my request is accepted, I will benefit from the "exclusive" discount of 15%.

We guarantee the best rates for bookings made directly on our City Residence website.

If you find cheaper elsewhere… 15% reduction on your stay.

We guarantee you the cheapest rate as well as an "exclusive" reduction of 15% on your entire stay. 

* The best guaranteed rate guarantee only applies if all of the following criteria are met :

  1. Place of the same Residence (same Aparthotel).
  2. Same conditions of stay (Date of stay - Length of stay - Room category - cancellation conditions).
  3. Rate found online within 24 hours.
  4. Excluding tourist tax.

The Best Rate Guaranteed applies exclusively to reservations made on our site

Any request should be made to the email address:

This request must be accompanied by booking confirmation from the City Residence website as well as the screen copy of the website showing the lowest price available. As a reminder, the date and time must be displayed on the screen copy.
The request must be made within 24 hours after booking and within a minimum of 48 hours before your arrival. Any incomplete or incorrect requests will not be processed. If your request is complete and respects all the elements, you will receive an email confirming that you have obtained the "exclusive" reduction.

The following are excluded from the Best Rate Guarantee: 
Negotiated rate reserved for corporate and other commercial agreements. 
Group rate.
Rate that is part of a package (flight + accommodation).
Member rate or subscription program offered by a third party. 

We reserve the right to change or stop the BEST GUARANTEED RATE at any time without notice.